Returns & Exchanges

We offer easy and hassle-free returns and exchanges.

Request Return or Exchange

Eligibility & Fee Structure:

  • You can request a return/exchange within 5 days of delivery.

  • Your first exchange is free, after that, exchanges cost ₹300 per item.

  • For returns, a fee of ₹150 applies for the first item and ₹100 for each extra item.

How to Book a Return/Exchange?

  • Once you raise a return request using the button above, we’ll arrange a pickup if your pincode is serviceable.

  • If not, you can self-ship the item.

  • Pack it securely with your Order ID, original tags & phone number.

  • Pickup will be attempted within 48 hours (max 2 tries).

Refund

Refund timelines:

  • Refunds processed within 3–5 business days after receiving.

  • For failed payments, refunds take 3–7 business days.

Refund modes:

  • Prepaid refunds go to the original payment method.

  • COD refunds are issued as store credit (valid for 90 days).

Exceptions: Ineligible returns won’t be refunded and will be sent back at your cost.

Need any help?

Connect to our Customer Support

Email: support@shopkshm.com

Call/WhatsApp: +91 7827270004

Instagram: @shopkshm.earth

Support Hours: 10 AM – 7 PM

If you received a damaged or incomplete package, send photos and an unpacking video within 24 hours. If marked delivered but not received, contact us within 24 hours.